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14 Strictly Business

Prosphere Employee ivette Velazquez, customer service
Director of the company’s HUD Office of the Inspector
general (oig) contract in Washington, D.c. interviewing a
candidate during a recent job fair at the corbin center.

Whenever a VA
employee calls in for

help with their
computer, needs IT

support, our center will
receive the first call.

ProsPhere Providing

high quality jobs locally

Veteran-owned company wins potential five-year contract to provide IT support to Veteran’s
Administration, providing a beneficial boost to the local job market

new Barbourville call center to meet with company officials after being “Whenever a VA employee calls in
will be providing over 70 good- given tentative offers through other em- for help with their computer, and needs
paying jobs for workers in the ployment avenues. IT support, our center will receive the first
A in support of the nation’s “We are excited to see how they do call,” said Patti Dorsey, Director of Tal-
area
Veteran’s Administration. in the training,” said Eric Hughes, Vice ent Acquisition for ProSphere. “They will
ProSphere, a customer service and President of Business Operations for Pro- do the troubleshooting and solutioning.
information technology (IT) company Sphere. If they can’t resolve the issue, then it will
based in Alexandria, VA, held a job fair at The company will provide all IT sup- escalate to tier 2, but the employees we
The Corbin Center Jan. 9. Executives with port for the Veteran’s Administration. are hiring now will be the first point of
the company say they made 25 on-the- Hughes said ProSphere recently won a contact.”
spot offers to potential employees. Be- one-year contract to provide the services Hughes said the company antici-
tween 30 and 40 people came to the fair with four potential one-year extensions. pates about 900,000 calls a year. The