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Spotlight on Success: Q & A with                         What is the Medicare    What is the most
                                                                                               rewarding aspect of
                                                                       process and what role
             DMR’s Patient Care Coordinator                            do  you play in helping a   working at DMR?
                                                                                                  It is very gratifying to
                                                                       patient qualify for a power
                                                                       wheelchair? Isn’t it as easy   be able to deliver power
           For more than 35 years, DMR has helped   What knowledge of power   as obtaining a doctor’s   wheelchairs to our clients
         individuals with neurological and other   wheelchairs did you have   prescription?    and see joy and happiness
         medical conditions improve their quality of   before you started working   Most clients believe that   on their faces. It is
         life. DMR’s Patient Care Coordinator helps   at DMR?          a prescription is enough, but   wonderful feeling knowing
         provide patients with complex custom    None, and I did not   it is not. After determining if   that we are making a
         wheelchairs, each unique to an individual’s   realize how complex a power  the patient has a qualifying   difference in their lives. If
         specific needs. The Service Coordinator   wheelchair could be as well   neurological diagnosis, such   you feel you or a loved
         assists patients with home modifications and   as the process to obtain one.   as Multiple Sclerosis, Cerebral  one may qualify for a
         repairs. These team members collaborate   After years of training and   Palsy, Muscular Dystrophy,   power wheelchair or if
         with the company’s other employees to   experience, I now understand  Parkinson’s disease, a Spinal   you have questions about
         deliver exceptional customer service.  the complexities of a power   Cord Injury or a Stroke, I   the process, I encourage
           Patient Care Coordinator Gabby shares   wheelchair, specifically a   coordinate all the necessary   you to call us!
         her experiences working in DMR’s dynamic   Group 3. For patients and   appointments per
         work environment.                    families, the insurance process  Medicare guidelines. I
                                              can be overwhelming and   take my time with each
                                              frustrating, especially when   client, explaining the
                                              the diagnosis is recent.   process and helping
                                              Oftentimes, people do not   guide him or her
                                              know where to start. That’s   through each step.
                                              when I can help!


                                              DMR is located at 10418 NW 31 Terrace in Doral. For more information,
                                              visit www.dmrcorp.com or call 305-666-9911.
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                          6995 Bird Road • 305.666.3300| 2855 SW 69 Ct • 305.266.0662| 19875 So. Dixie • 305.253.3500 33
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